Stephanie Segoura is the General Manager of The Malmaison London, Charterhouse Square.
Stephanie graduated from University de Toulon et du Var – France in 1992. Wanting to further her studies in the hospitality industry, Stephanie completed a Master of Science in International Hotel Management at Oxford Brookes University in 1994.
After receiving her education, Stephanie gained considerable experience within the hospitality industry with various hotel chains in the capacity of Conference and Banqueting Manager.
In January 1998, she joined Inter-Continental Hotels. After two successful Conference and Banqueting roles within the group, Stephanie was promoted to Assistant Director of Sales. She worked at the Mayfair Intercontinental until 2002.
In June 2002, Stephanie was appointed to the role of Director of Sales and Marketing at Sofitel London St James. She effectively positioned the Sofitel brand in the UK and she was instrumental in the launch of the first So Spa in Europe.
Stephanie was influential in the development of other key projects on property: New Conference rooms and Bar and Restaurant concept. After completing an intense 2 year course with Accor Academy & Essec School of commerce, Stephanie was promoted to Hotel Manager at Sofitel London St James in January 2011. Her efforts were key in this role and especially during the 2012 London Olympic Games, where the highest average rate was achieved for the hotel.
Her hard work did not go unnoticed and in summer 2013 Stephanie was assigned her first General Manager role in Montreal Canada. As the first ever female General Manager in North America for the Accor Group, Stephanie took part in a number of local initiatives the raise women profile within the hotel industry. During her 2 year mission, Stephanie repositioned the Sofitel Montreal and improved both Average rate and profitability. Missing London, Stephanie chose to return to the UK to join the team at the all-suite five star hotel, The Chelsea Harbour Hotel, and has since January 2016 moved as General Manager for MalHDV at their London property in the very vibrant part of town, Clerkenwell, at Malmaison London, Charterhouse Square.