terms & conditions

1. Definitions

Accommodation Fee: The fees payable by the Student in respect of the Student's residence in accommodation provided by the University or arranged by the University’s Student Accommodation Service.

Course Level: The course of study or programme of research at the University that the Student is intending to study or is currently studying.

Enrolment Conditions: The standard enrolment conditions for undergraduate, postgraduate and all other students of Regent's University London which may be found in the appropriate student handbook.

Fees: The Tuition Fees and Accommodation Fees payable by the Student to the University.

Service Provider:, the University’s third party service provider.

Tuition Fees: The fees payable by the Student in respect of the Course. Tuition fees exclude non-refundable deposits.

Student: A person intending to enrol or attending the University for a Course at the University.


University: Regent’s University London, Inner Circle, Regent’s Park, London, NW1 4NS

The following schools are trading names of Regent’s University London

• European Business School London (EBSL)
• Regent's Business School London (RBSL)
• Regent’s Institute of Languages & Culture (RILC)
• Regent’s School of Psychotherapy & Psychology (RSPP)
• Regent’s School of Creative & Liberal Arts (RSCLA)

2. Fees and payment

2.1 It is the Student's responsibility to ensure that the Fees (as stated in any fee document or other document supplied to the Student and as reviewed and revised each Academic Year) and all other fees and expenses relating to the Course (some of which may be subject to a separate agreement) are paid in each Academic Year of the Course. Unless the University agrees otherwise in writing the Fees should be paid on or before the beginning of the term the fees relate, whether directly by the Student, or on the Student's behalf by a third party (such as a relative, employer or other sponsor).

2.2 It is the student’s responsibility to inform the University of any sponsorship or fees award (including if you are supported by a tuition fee loan from the Student Loans Company or in receipt of an external bursary). Official confirmation of sponsorship including contact details must be provided to the Finance department prior to the start of the academic term. Where a sponsor fails to make payment of the student’s tuition fee the liability will be transferred to the student.

2.3 Invoices for returning students are issued electronically at the time of online enrolment. It is the responsibility of all students to ensure that they enrol online, as directed by the University before the beginning of each term. In some instances, non-degree seeking students may be emailed invoices directly. 

2.4 Regent's University London reserves the right to restrict access to student services (including IT access) and access to the University for any student who has outstanding tuition fees after the start of the academic term. Students with outstanding tuition fees at the completion of a term will not be progressed to the next level and may be withdrawn from the University. Student’s who have outstanding tuition fees at the completion of a course will not be conferred and no certificate in respect of the award will be issued until the debt has been repaid.

2.5 The payment of any sums intended to be in respect of Fees by or on behalf of the Student does not in itself indicate the existence of a contract between the University and the Student for the provision of the Course to that Student. A contract shall only come into being when the University or UCAS (as appropriate) has given notification of acceptance of the Student upon a Course subject to meeting the further conditions required for and completing enrolment and registration as a Student in person at the University subsequently.

2.6 Any information displayed in the online payment facility in respect of the amount of Fees due from the Student is for guidance only. The definitive amount of Fees payable will be notified to the Student by the finance department and is available to students through the student portal.

2.7 All students must make full payment of all tuition fees no less than two weeks prior to the first day of term. A student will not be fully registered until full payment is received.

2.8 If a student is unable to make full payment of tuition fees at least two weeks prior to the first day of term, the student should enter a payment plan. The Finance Department will provide advice if requested. Payment plans are provided at the discretion of the University for new and returning undergraduate and postgraduate degree seeking students. Students with debt from a prior period will not be eligible for a payment plan. Failure to adhere to the payment plan will result in termination of the payment plan and tuition fees will be payable immediately.    

2.9 All payments made through the University's online payment facilities must be made in Pounds Sterling (£). Any currency conversion costs or other charges incurred in making the payment or in processing a refund shall be borne by the Student or the third party making payment, and shall not be deductible from the Fees due to the University.

2.10 Once a payment has been verified and received by the Service Provider, the payment may not be cancelled. In certain circumstances the Student, or the third party making payment, may be entitled to a refund in accordance with Clause 4 below.

3. Refund of fees

3.1 If the Student leaves the University before they complete their Course any entitlement to a refund of Tuition Fees will be made in line with the University Refund Policy prevailing at any time the Student leaves.

3.2 Such refunds only apply to the Tuition Fees paid in respect of the Academic Year in which the Student leaves and refunds will be made within 31 days of the date when the University considers the Student to have left the University. For the avoidance of doubt, nothing in this Clause shall require the University to refund the Fees (or any part thereof) unless such Fees (or any part thereof) have previously been paid.

3.3 Entitlement to a refund of Accommodation Fees will be determined in accordance with the Accommodation Terms and Conditions to be signed by the Student on acceptance of accommodation at or arranged by the University.

3.4 In the event that any payment of Fees is to be refunded (either fully or in part) the University will endeavour to make the refund to the bank account from which the refundable payment was made after the Student, or third party making payment, has completed a signed refund request form. If, for reasons beyond the University's control, a refund cannot be made to the originating bank account, the refund will be made to the Student.

4. Security

4.1 All payment details which are entered through this payment gateway are encrypted when the Student, or third party making payment, enters them. Communications to and from the Service Provider’s site are encrypted.

4.2 The University shall not be liable for any failure by the Student or third party making payment of Fees to properly protect data from being seen on their screen by other persons or otherwise obtained by such other persons, during the online payment process or in respect of any omission to provide accurate information in the course of the online payment process.

5. Service provider

5.1 Online payments of Fees can be made by credit or debit card. These payments are not collected by the University directly but by the Service Provider. On accepting these terms and conditions the Student, or third party making payment, will be redirected to a website which is maintained and administered by the Service Provider.

5.2 The Student, or third party making payment, will then be asked to submit appropriate personal and financial information to the Service Provider so that the online payment process can be offered.

5.3 Where Fees are being paid in full, payment can be made either by credit or debit card via the website maintained and administered by the Service Provider.

5.4 Once payment is received by the Service Provider in cleared funds, in accordance with clause 5.3 above, the Service Provider will contact the University to confirm the details of the successful payment made by the Student, or third party making payment. On receipt of this confirmation the University will confirm to the payer via email as supplied during payment that the payment has been received and accepted by the University. In the event that the Student does not receive confirmation within 14 days of making the payment it is the responsibility of the Student to check with the University that the payment has been accepted.

5.5 The Student shall remain responsible for the Tuition Fees and Accommodation Fees until such time as the confirmation referred to in clause 5.5 above is received from the University in relation to each of these (and any other outstanding) amounts owed to the University.

6.Data protection

In this clause the term “Personal Data” is as defined in the Data Protection Act 2018 (“DPA”).

6.1 The University will collect (or may already hold) Personal Data relating to the Student, or third party making payment, including name, date of birth, address and student identification number of the Student in accordance with its Data Protection Policy.

6.2 By agreeing to be bound by these terms and conditions the Student, (and any third party making payment), accepts and consents to his/her Personal Data, as detailed in clause 6.1, being provided to the Service Provider for sole purpose of the Service Provider offering and administering the online payment facility to the Student, or third party making payment.