Refunds Policy

We recognise the uncertainty generated by the COVID-19 pandemic and that this uncertainty may affect your future study plans. To ensure we are providing our prospective students with as much flexibility as possible, the University will make all advance tuition fee deposits for our Spring 2021 Term refundable until Sunday, 15 November 2020.

If you would like to request a refund of your advance tuition deposit, please send an email request to [email protected].

Please note that under normal circumstances, advance tuition deposits are non-refundable. However, at the discretion of the University if you pay your advance tuition deposit but do not enrol, you may be able to request a refund of your advance tuition deposit if any of the situations outlined below apply: 

• Your Tier 4 visa has been refused through no fault of your own. You will need to provide the University with a copy of the refusal notice from the Home Office and we will use this to determine the reason for the refusal and whether you are eligible for a tuition deposit refund; or
• Your request for official government financial aid (e.g. US Financial Aid, Swedish Board of Student Finance (CSN), etc) has been formally declined or denied. Official documentation proving the rejection of aid must be submitted to the University in order to assess your eligibility for a tuition deposit refund; or
• We cancel the programme for which your deposit was paid, and we are not able to offer you a satisfactory alternative; or
• You cancel within 14 days of paying the deposit (proof of the date that you sent the deposit will be required in the event of such a refund request).

If you would like to request a refund of your advance tuition deposit, please send an email request to [email protected].

Excluding the non-refundable deposit which is retained by the University, if you enrol on a programme of study and then decide to withdraw permanently from the programme, you may be able to get a partial refund of your tuition fees. Depending on when you withdraw, your refund will be in line with the percentages listed below and varies depending on the length of the period of study. 

No refunds will be made if the University initiates the withdrawal process or if a break in studies is granted.

The refund will be applied according to the date that the Student Hub are in receipt of your official withdrawal in writing. The Student Hub can be accessed by email [email protected] through Regent’s intranet as well as having a physical presence on site. 

We calculate the refund of tuition fees on the basis that full fees have been paid for the term.

Students who have a payment plan in place with the University will be liable for any outstanding fees due once the refund policy has been applied.

Each teaching week starts on a Monday.

You should complete the Student Tuition Fee Refund Request Form and submit it to [email protected] within six months of your official date of withdrawal.

Students will be eligible for refund of the term’s fees as shown in the table below. 

For new students, the non-refundable deposit will be deducted before the calculation of the refund value.

Weeks are defined with reference to the start date of the relevant term. For new students, week 1 will be classed as either the induction week or week 1 of study.

For a returning student week 1 will be the start of teaching. After the end of Week 3 (Friday), no refund of tuition fees will be made.

This refund policy also applies if you are on your Study Period Abroad. In this case, we will define teaching weeks according to the start date specified by your Study Abroad Institution.

We cannot issue any refunds once each teaching block has started.

If you are on a programmes that has a number of short teaching blocks, we can refund any tuition fees you have paid for each block, as long as you withdraw two weeks before teaching begins.  After this period, all tuition fees are non-refundable

We cannot refund any registration fees.

If you cannot complete a short course because of illness, you will be able to retake the course without further payment provided that the course fees have been paid in full, refunds are not available once a period of study has commenced.

If you cancel your course two weeks before the start date of your course, you can seek a refund of your tuition fees. After this period, all tuition fees are non-refundable.

The course deposit is non-refundable.

Refunds are not available after the course has started.

COVID-19 Refunds

September 2020 – December 2020

If due to Government restrictions linked to the COVID-19 pandemic you are unable to travel to the United Kingdom for an on-campus course, either a full refund of the course fee (including the deposit payment), or a credit for a future period of study will be given if you cancel your course at least 7 days prior to the course start date. A request to cancel the course needs to be sent in writing to [email protected].
 
If the course is interrupted due to an outbreak of COVID-19, students will be offered the following options:

• To continue the course online
• To convert the course into one-to-one classes online
• To defer the remainder of the course and use the credit at a later time when it is safe to return to campus
• A refund of the course fees for the remainder of the course, valid from the date that classes are cancelled

If you are in receipt of SLC funds and are withdraw or are suspended, you will be liable to repay the amount of funding drawn down to the SLC in accordance with the terms and conditions of the loan.

Tuition fee loans will not be paid in any term after you have been withdrawn/suspended. Any outstanding tuition fees owed to the University, calculated in accordance with this policy will be due to Regent’s.

If you receive Title IV funds and then withdraw, our Finance department has to complete a calculation of Return of Funds (RT24). This is based on requirements set out by the US Department of Education.

As a result of this calculation we may have to return part or all of Direct Loans funds back to the US Government. If this leaves you with an outstanding balance, you will need to pay this to the University in full.l.

More details can be obtained here.

You will be liable for any outstanding balance in accordance with the percentages outlined above.

The University is committed to delivering programmes once a student has enrolled. If a decision is made to close a programme, the University will commit to a teach-out period to enable students to complete their studies assuming their progression is as planned. The University does not anticipate the requirement for refunding tuition fees linked to programme discontinuation.

In the unlikely event that a teach-out period was not possible and students were transferred to an alternative institution, the University would honour any commitments to bursary payments assuming the student progressed as planned at the new institution. Compensation for any additional costs would be considered on a case by case basis by the University. This may include but would not be limited to maintenance costs.

As the University operates from two sites in one location, no additional travel costs would be paid in the event that the teaching provision was moved between these sites. The University may also withdraw modules if there level of student interest is considered too low to sustain a quality student experience. This is not considered a material change to the programme and will not result in a refund of tuition fees.