Refunds Policy

A. Deposit Payments

Deposit payments for all University courses are non-refundable with the exception of the following circumstances:

1. You cancel within 14-days of paying the deposit. The statutory cancellation period is a period during which time you can change your mind about accepting an offer at the University. 

2. If your offer of a place on a course at the University is withdrawn because you do not meet the academic conditions attached to your offer, and the University is unable to offer you a place on an alternative programme. Should you fail to reach the required level of English, your deposit will be retained and applied to a future period of study as per Deferral of Studies (B). 

3. Your request for official government financial aid (e.g., Swedish Board of Student Finance (CSN), etc) has been formally declined or denied. 

4. The University rejects your application.  

Visa Refusal

5. If a study visa has been refused, students must provide an official refusal letter from the UK immigration authorities to Regent’s University London in order to request a refund. However, if the visa refusal letter refers to fraudulent, forged or counterfeit documents being submitted as part of the visa application or a visa refusal on the grounds of adverse immigration history not disclosed at the point of an application being submitted to Regent’s University London, the tuition fee deposit will not be refunded. Visa refusal does not affect your statutory rights. 

To minimise the risk of visa refusal, all students planning to study in the UK are strongly recommended to follow visa advice offered by education agents or official visa agencies in their home country. 

Students planning to study in the UK either with or without the help of education agents in their country will be offered free visa guidance from Regent’s University London’s Admissions and Student Immigration & Compliance teams, provided they have a CAS issued by Regent’s University London. 

However, all students should be aware that the final decision for the grant of any visa is made by the UK Home Office. Accordingly, Regent’s University London does not accept responsibility of any kind for either the counselling offered by the Regent’s University London Visa Advisor or any decision to reject, defer or otherwise not accept a visa application by the UK Home Office. 

6. The University course for which your deposit was paid, is cancelled, and the University is not able to offer you a suitable alternative. 

7. The course for which you paid a deposit is full and no suitable alternative is available. 

If the University is unable to issue you with a CAS, because you do not meet the UKVI requirements a refund of any deposit payment will be made unless: 

• Documentation submitted in support of the CAS is suspected to be fraudulent. In these circumstances, the University will notify you of this decision. There is no right of appeal. 

• Late applications for study and subsequent non-issuance of a CAS will be treated under the Deferral of Studies (B). 

B. Deferral of Studies

If you decide to defer your place on a course, the deposit payment will be held and applied to the period of study from the next available intake point of the course for which you have deferred your place. If you fail to enrol at the next available intake point the deposit will be lost. 

All requests for refunds due to visa refusal must be submitted in writing to the Regent’s University London admissions office with a copy of the student’s passport and the visa refusal letter. Please send to [email protected]. 

Policy Date March 2023 – effective from Autumn 2023 entry points

Excluding the non-refundable deposit, which is retained by the University, if you enrol on a programme of study and then decide to withdraw permanently from the programme, you may be eligible for a refund of your tuition fees if you withdraw 14 days before the start of the academic year. Once the academic year has started, no refund will be due.    

No refunds will be made if the University initiates the withdrawal process or if a break in studies is granted. Whilst no refund will be granted for a break in studies, a credit will be applied pro-rata to your account and held for one academic year in line with the University’s Academic Regulations. At the end of this period the credit will be cancelled.   

The refund will be applied according to the date that the Student Experience Team are in receipt of your official withdrawal in writing. Student Experience Team can be contacted by email [email protected], through Regent’s intranet as well as in person on campus.  

Students who have a payment plan in place with the University will be liable for any outstanding fees due once the refund policy has been applied. 

Each teaching week starts on a Monday and the start of the academic year includes any relevant induction or orientation period. 

You should complete the Student Tuition Fee Refund Request Form and submit it to [email protected] within six months of your official date of withdrawal. 

We cannot issue any refunds once teaching has started. 

If you are on a programme that has a number of short teaching blocks, we can refund any tuition fees you have paid for each block, as long as you withdraw 14 days before teaching begins. After this period, all tuition fees are non-refundable. 

We cannot refund any registration fees. 

If you cannot complete a short course because of illness, you will be able to retake the course without further payment provided that the course fees have been paid in full. Refunds are not available once a period of study has commenced. 

All cancellations must be made in writing to [email protected] and will take effect from the date we receive such notice. 

Terms given for cancellation periods are based on the Regent’s School of English’s normal working hours (09:00-17:00 Monday to Friday, UK time). If a cancellation request is received outside normal working hours, the notice period will be counted from the next working day. 

Requests for refunds will normally be processed within 30 calendar days of receipt of the request. Refunds will usually be paid using the same method you used to pay for our services. Please note that the student will be responsible for any bank charges or handling fees in processing the refund. 

Fees and/or courses are not transferable to other students. Any refunds that are approved at our discretion will be calculated on basis of the course fee that was paid by the student. Deposit payments are non-refundable. 

Cancellations  

If you cancel your course at least 14 days before your start date, your fees will be refunded minus the deposit payment. The deposit payment is non-refundable.  

Cancellations received outside of our normal working hours will take effect from the next working day.   

Tuition and deposit fees are non-refundable once your course has started.  

Postponement  

You may postpone the course with no penalties up to 14 days before your start date.  

If you are in receipt of SLC funds and are withdrawn or suspended, you will be liable to repay the amount of funding drawn down to the SLC in accordance with the terms and conditions of the loan. 

Tuition fee loans will not be paid in any term after you have been withdrawn/suspended. Any outstanding tuition fees owed to the University, calculated in accordance with this policy will be due to the University. 

The University is committed to delivering courses once a student has enrolled. If a decision is made to close a course, the University will commit to a teach-out period to enable students to complete their studies assuming their progression is as planned. The University does not anticipate the requirement for refunding tuition fees linked to course discontinuation. 

In the unlikely event that a teach-out period was not possible and students were transferred to an alternative institution, the University would honour any commitments to bursary payments assuming the student progressed as planned at the new institution. Compensation for any additional costs would be considered on a case-by-case basis by the University. This may include, but would not be limited to, maintenance costs. 

The University may also withdraw modules if the level of student interest is considered too low to sustain a quality student experience. This is not considered a material change to the course and will not result in a refund of tuition fees.