Refunds Policy

A. Deposit Payments

Deposit payments for all University courses are non-refundable with the exception of the following circumstances:

1. You cancel within 14-days of paying the deposit. The statutory cancellation period is a period during which time you can change your mind about accepting an offer at the University.

2. If your offer of a place on a course at the University is withdrawn, because you do not meet the academic conditions attached to your offer, and the University is unable to offer you a place on an alternative programme. Should you fail to reach
the required level of English, your deposit will be retained and applied to a future period of study as per Deferral of Studies (B).

Visa Refusal

3. If a study visa has been refused, students must provide an official refusal letter from the UK immigration authorities to Regent’s University London to request a refund. However, if the visa refusal letter refers to fraudulent, forged or counterfeit documents being submitted as part of the visa application or a visa refusal on the grounds of adverse immigration history not disclosed at the point of an application being submitted to Regent’s University London, the tuition fee deposit will not be refunded. 

To minimize the risk of visa refusal, all students planning to study in the UK are strongly recommended to follow visa advice offered by education agents or official visa agencies in their home country.

Students planning to study in the UK who are not applying through education agents in their country will be offered free visa guidance
from a Regent’s University London Admissions and Student Immigration & Compliance team and providing they have a CAS issued by Regent’s University London.

However, all students should be aware that the final decision for the grant of any visa is made by the UK Home Office. Accordingly Regent’s University London does not accept responsibility of any kind for either the counselling offered by the Regent’s University London Visa Advisor or any decision to reject, defer or otherwise not accept a visa application by the UK Home Office.

4. The University programme for which your deposit was paid, is cancelled, and the University is not able to offer you a suitable alternative.

5. The programme for which you paid a deposit is full and no suitable alternative is available.

If the University is unable to issue you with a CAS, because you do not meet the UKVI requirements a refund of any deposit payment will be made unless:

• Documentation submitted in support of the CAS is suspected to be fraudulent or credibility concerns are raised as part of the process. In these circumstances, the University will notify you of this decision. There is no right of appeal.
• Late applications for study and subsequent non-issuance of a CAS will be treated under the Deferral of Studies (B).
• A cancellation charge of £500 will be retained by the University.  

B. Deferral of Studies

If you decide to defer your place on a course, the deposit payment will be held and applied to the period of study from the next available intake point of the programme for which you have deferred your place. If you fail to enrol at the next available intake point the deposit will be lost.

All requests for refunds due to visa refusal must be submitted in writing to the Regent’s University London admissions office together with a copy of the Student’s passport and the visa refusal letter [email protected]. 

Policy Date December 2021 – effective from Spring 2022 entry points

Excluding the non-refundable deposit which is retained by the University, if you enrol on a programme of study and then decide to withdraw permanently from the programme, you may be able to get a partial refund of your tuition fees. Depending on when you withdraw, your refund will be in line with the percentages listed below and varies depending on the length of the period of study. 

No refunds will be made if the University initiates the withdrawal process or if a break in studies is granted.

The refund will be applied according to the date that the Student Hub are in receipt of your official withdrawal in writing. The Student Hub can be accessed by email [email protected] through Regent’s intranet as well as having a physical presence on site. 

We calculate the refund of tuition fees on the basis that full fees have been paid for the term.

Students who have a payment plan in place with the University will be liable for any outstanding fees due once the refund policy has been applied.

Each teaching week starts on a Monday.

You should complete the Student Tuition Fee Refund Request Form and submit it to [email protected] within six months of your official date of withdrawal.

Students will be eligible for refund of the term’s fees as shown in the table below. 

For new students, the non-refundable deposit will be deducted before the calculation of the refund value.

Weeks are defined with reference to the start date of the relevant term. For new students, week 1 will be classed as either the induction week or week 1 of study.

For a returning student week 1 will be the start of teaching. After the end of Week 3 (Friday), no refund of tuition fees will be made.

This refund policy also applies if you are on your Study Period Abroad. In this case, we will define teaching weeks according to the start date specified by your Study Abroad Institution.

We cannot issue any refunds once each teaching block has started.

If you are on a programmes that has a number of short teaching blocks, we can refund any tuition fees you have paid for each block, as long as you withdraw two weeks before teaching begins.  After this period, all tuition fees are non-refundable

We cannot refund any registration fees.

If you cannot complete a short course because of illness, you will be able to retake the course without further payment provided that the course fees have been paid in full, refunds are not available once a period of study has commenced.

All cancellations must be made in writing to [email protected] and will take effect from the date we receive such notice.

Terms given for cancellation periods are based on the ELC’s normal working hours (09:00-17:00 Monday to Friday, UK time). If a cancellation request is received outside normal working hours, the notice period will be counted from the next working day.

Requests for refunds will normally be processed within 30 calendar days of receipt of the request. Refunds will usually be paid using the same method you used to pay for our services. Please note that the student will be responsible for any bank charges or handling fees in processing the refund.

Fees and/or courses are not transferable to other students. Any refunds that are approved at our discretion will be calculated on basis of the course fee that was paid by the student. Deposit payments are non-refundable.

Cancellations 

If you cancel your course at least 14 days before your start date, your fees will be refunded minus the deposit payment. The deposit payment is non-refundable. 

We will retain the deposit payment plus an additional one week’s fee if you cancel the course during our normal working hours, less than 14 days but before the start date of the course. Cancellations received outside of our normal working hours will take effect from the next working day.  

Tuition and deposit fees are non-refundable once your course has started. 

Acceptance of enrolment is made on the understanding that the student will remain studying at the English Language Centre at Regent’s University London for the duration of the course booked.  

Postponement 

You may postpone the course with no penalties up to seven days before your start date. 

If you are in receipt of SLC funds and are withdraw or are suspended, you will be liable to repay the amount of funding drawn down to the SLC in accordance with the terms and conditions of the loan.

Tuition fee loans will not be paid in any term after you have been withdrawn/suspended. Any outstanding tuition fees owed to the University, calculated in accordance with this policy will be due to Regent’s.

If you receive Title IV funds and then withdraw, our Finance department has to complete a calculation of Return of Funds (RT24). This is based on requirements set out by the US Department of Education.

As a result of this calculation we may have to return part or all of Direct Loans funds back to the US Government. If this leaves you with an outstanding balance, you will need to pay this to the University in full.l.

More details can be obtained here.

You will be liable for any outstanding balance in accordance with the percentages outlined above.

The University is committed to delivering programmes once a student has enrolled. If a decision is made to close a programme, the University will commit to a teach-out period to enable students to complete their studies assuming their progression is as planned. The University does not anticipate the requirement for refunding tuition fees linked to programme discontinuation.

In the unlikely event that a teach-out period was not possible and students were transferred to an alternative institution, the University would honour any commitments to bursary payments assuming the student progressed as planned at the new institution. Compensation for any additional costs would be considered on a case by case basis by the University. This may include but would not be limited to maintenance costs.

As the University operates from two sites in one location, no additional travel costs would be paid in the event that the teaching provision was moved between these sites. The University may also withdraw modules if there level of student interest is considered too low to sustain a quality student experience. This is not considered a material change to the programme and will not result in a refund of tuition fees.