This policy is effective from September 2017.
Please note that under normal circumstances all advance deposits are non-refundable. However, at the discretion of the University if you pay your advance deposit but do not enrol, you may request a refund of your deposit if:
If you would like to request a refund of your advance deposit, please send an e-mail request to email@example.com
Excluding the non-refundable deposit which is retained by the University, if you enrol on a programme of study and then decide to withdraw permanently from the programme, you may be able to get a partial refund of your tuition fees. Depending on when you withdraw, your refund will be in line with the percentages listed below and varies depending on the length of the period of study.
The refund will be applied according to the date that we receive your official withdrawal in writing.
We calculate the refund of tuition fees on the basis that full fees have been paid for the term.
Students who have a payment plan in place with the University will be liable for any outstanding fees that are due once the refund policy has been applied.
Each teaching week starts on a Monday.
Programmes of study of eight weeks or more
If you are a new student who withdraws within your induction week or Week 1 of teaching – the University will refund 80% of your tuition fees after deducting the non-refundable deposit.
If you are a returning student who withdraws within Week 1 of teaching – the University will refund 80% of your tuition fee after deducting the non–refundable deposit.
For both new and returning students who are joining your programme after the University's official start date for that programme, you will be subject to the same refund policy as those starting in week 1 of the official programme start date. For example, this means that week 1 refunds refer to week 1 of the programme, and not to the start date of your entrance on to the course.
If you withdraw within Week 2 of teaching – the University will refund 60% of your tuition fee after deducting the non-refundable deposit.
If you withdraw within Week 3 of teaching – the University will refund 40% of your tuition fee after deducting the non-refundable deposit.
After the end of Week 3 (Friday), no refund of tuition fees will be made.
Programmes of study lasting less than eight weeks
We cannot issue any refunds once each teaching block has started.
If you are on a programmes that has a number of short teaching blocks, we can refund any tuition fees you have paid for each block, as long as you withdraw two weeks before teaching begins.
We cannot refund any registration fees.
If you cannot complete a short course because of illness, you will be able to retake the course without further payment, but we cannot give you a refund.
This refund policy also applies if you are on your Study Period Abroad. In this case, we will define teaching weeks according to the start date specified by your Study Abroad Institution.
English Language Programmes
If you cancel two weeks before your course begins, you can seek a refund of your tuition fees.
The course deposit is not refundable.
We cannot give any refunds after the course has started.
US loans through Regent's
If you receive Title IV funds and then withdraw, our Finance department has to complete a calculation of Return of Funds (RT24). This is based on requirements set out by the US Department of Education.
As a result of this calculation we may have to return part or all of Direct Loans funds back to the US Government. If this leaves you with an outstanding balance, you will need to pay this to the University in full.
More details can be obtained here.
You will be liable for any outstanding balance in accordance with the percentages outlined above.
If your refund request is approved, the University will endeavour to pay within 30 days of our Finance office receiving your request. We will pay the refund to whomever made the original tuition fee payment.
If you want to make an appeal against any aspect of our Refund Policy, you should do so in writing. Please address your appeal to our Finance department, and e-mail it to firstname.lastname@example.org.
We will then email you a refund appeal form to complete. Any appeals which relate to our refund policy must be made within six months of your official date of withdrawal from the University.